Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to:
evaluate site-analysis software
select server analysis tools according to organisational requirements
communication skills to:
facilitate training programs for staff
liaise with vendors
literacy skills to write reports and planning documentation
planning skills to forecast business website-performance growth
technical skills to:
use:
current forecasting methodology for identifying traffic peaks
current site server
integrity-checking software
intrusion-detection software
traffic-tracking software
web server log-file analysis
maintain:
firewalls
virtual private network (VPN) gateways
respond to request for proposals (RFPs).
Required knowledge
bottlenecks and methods of correction
electronic commerce modelling language (ECML)
queuing systems
standard generalised markup language (SGML) and associated standards
user request classes
website architecture
website security issues
workload metrics.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Server may include: | Apache HTTP server email servers file and print servers file transfer protocol (FTP) servers IBM VisualAge and WebSphere iPlanet-Enterprise Lotus Domino Microsoft Internet Information Server (Microsoft IIS) NetDynamics Netscape Enterprise server, Netscape FastTrack, Netscape eBusiness proxy servers Sun Microsystems iPlanet web server Sun Microsystems Java web server Zope. |
Database may include: | DB2 Informix Ingres Microsoft SQL (MS SQL) server Mini SQL (mSQL) MySQL Oracle Sybase. |
Security plan may include: | alerts relating to the security objectives of the organisation audits privacy standards: archival backup network theft viruses. |
Server analysis tools may include: | Apache Jmeter Apache JSSI. |
Client may include: | employee external organisation individual internal department. |
Equipment may include: | hard drives hubs modems or other connectivity devices, including digital subscriber line (DSL) modems monitors other peripheral devices personal computers personal digital assistants (PDAs) printers switches workstations. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist